Turn on both speakers of the same model. On one speaker, press and hold the TWS button until you hear a prompt sound. Wait for them to connect—once paired, only one speaker will be the main unit handling Bluetooth.

No. TWS (True Wireless Stereo) pairing only works between two speakers of the same model. For example, you can pair two D10s or two T11s, but not a D10 with a T11.

Yes. Once connected, the two speakers will split into left and right channels, providing a true stereo experience with wider sound separation and more immersive audio.

Yes, but please note that only the main speaker (the one connected via Bluetooth) will output the sound from the microphone or guitar. The secondary speaker will not transmit this audio.

If you notice that the two speakers have different volumes, try disconnecting the TWS connection, restarting both speakers, and pairing them again. Also, make sure both speakers have sufficient battery power and are using the same firmware version (if firmware updates are supported for your model).

In an open, interference-free environment, the maximum TWS connection range between two speakers is approximately 8 to 10 meters (26–33 feet). Going beyond this range may cause audio delays or disconnection. For the best performance, keep both speakers within a reasonable distance.

We ship from multiple locations around the world. For customers in the U.S., delivery usually takes 3–7 business days. For Europe and other regions, it typically takes 2–5 business days.

Yes, we do! However, please note that shipping to Alaska and Hawaii may take an additional 7–10 business days compared to standard delivery times.

We begin processing your order shortly after it’s placed to ensure quick delivery. If you need to cancel or make changes, please contact us at support@w-kingaudio.com or via live chat within 24 hours. Once your order has been shipped, it cannot be modified or intercepted. We’ll do our best to assist you if the order hasn’t yet been fulfilled.

First, check around your delivery location and with neighbors.

Wait 24 hours — carriers sometimes mark packages as delivered prematurely.

If still not found, email us at support@w-kingaudio.com and we’ll start an investigation with the carrier.
Depending on the carrier’s response, we may offer a replacement or refund.

You can check your order status via the tracking link sent to your email once your order is shipped. If you didn’t receive the tracking email, please contact us at support@w-kingaudio.com with your order number.

We begin processing orders immediately, so we are often unable to cancel or modify them. If you need to make a change, contact us as soon as possible at support@w-kingaudio.com or chat with us online, we’ll do our best to help before the order ships.

Please contact us immediately at support@w-kingaudio.com or chat with us online. If your order hasn't been shipped yet, we will update the address. Once it's shipped, we may not be able to change it.

Currently, we ship to the United States and select European countries. You can check if your country is eligible for shipping during checkout by entering your shipping address.

Yes, we offer a 12-month warranty on all products. If there’s any issue, our support team is here to help.

Absolutely! Many of our models support True Wireless Stereo (TWS), allowing you to pair two units for a powerful 360° stereo experience.

Depending on the model, playtime ranges from 7 to 10+ hours. Battery life may vary based on volume and usage conditions.