1. Scope of This Policy

This policy applies to individual retail orders purchased directly from the official W-KING website.

Purchases made through Amazon or other retailers are generally handled through the relevant retailer's return process. This does not affect any statutory rights you may have against the responsible seller under applicable law.

Business, corporate, and bulk orders may be subject to separate terms. Any exclusion from our voluntary return guarantee does not limit mandatory consumer rights where applicable.

2. 30-Day Voluntary Return Guarantee

For eligible individual retail orders purchased directly from the W-KING official website, we offer an additional 30-day voluntary return guarantee for eligible products that are not designated as pre-order products.

You may request a return within 30 calendar days of the delivery date, subject to the conditions below.

To qualify for this voluntary guarantee, the product must:

• Be unused and in like-new condition.
• Include the original packaging, accessories, manuals, and promotional gifts supplied with the order.
• Be free from scratches, damage, stains, or signs of misuse beyond normal inspection.

Products that do not meet these conditions may not qualify for the additional 30-day voluntary return guarantee.

This voluntary guarantee is separate from any statutory cancellation, refund, repair, replacement, or other rights available under applicable law. It does not restrict those rights.

Products Not Covered by the Additional 30-Day Guarantee

• Products explicitly designated as pre-order products.
• Business or corporate orders.
• Bulk orders of 10 or more units.
• Products purchased from unauthorized third-party sellers.

These exclusions apply only to the additional voluntary guarantee. They do not remove any rights or remedies that may be available under applicable law.

3. Pre-Order Products

Some W-KING products are offered as pre-orders and may ship directly from our domestic warehouse rather than from a local overseas warehouse.

Pre-order products may have different dispatch schedules. Please review the estimated dispatch date and shipping information displayed on the relevant product page before placing your order.

Additional 30-Day Guarantee

Products designated as pre-order products are not eligible for the additional voluntary 30-day return guarantee described in Section 2.

However, this exclusion does not affect any statutory cancellation rights, refund rights, or remedies for defective, damaged, misdescribed, or non-conforming products that apply to your purchase.

Cancelling a Pre-Order Before Shipment

If you wish to cancel a pre-order before it has shipped, please contact us at support@w-king.com with your order number.

We will review the order status and advise you of the available cancellation options. Where cancellation and a refund are required by applicable law, we will honor those requirements.

Once an order has shipped, the applicable cancellation and return rules will depend on the circumstances of the order and the laws governing the purchase.

Delayed or Unavailable Pre-Orders

We make reasonable efforts to ship orders within the timeframe stated at checkout or on the product page.

If we cannot ship your order within the promised timeframe, we will notify you and provide the revised shipping information and cancellation or refund options required by applicable law.

For customers in the United States, additional requirements may apply when an order cannot be shipped within the promised time. These may include obtaining consent to a shipping delay or offering cancellation and a prompt refund.

4. Statutory Cancellation Rights

Customers in certain countries have a legal right to cancel eligible online purchases within a specified period, even if the product is not defective.

For example, consumers in the United Kingdom and many European Union countries generally have 14 days after receiving goods to notify the seller that they wish to cancel an eligible distance purchase, subject to applicable exceptions.

These statutory rights are separate from our additional voluntary 30-day return guarantee.

Where a statutory cancellation right applies:

• You do not need to qualify for our voluntary 30-day guarantee.
• The product does not necessarily need to be unused or unopened, although compensation may be permitted for diminished value caused by handling beyond what is necessary to inspect the product.
• Return shipping costs, original delivery charges, and refund deadlines will be handled in accordance with applicable law.

Some products and transactions may be excluded from statutory cancellation rights under specific legal exceptions. Any such exception will be assessed according to the applicable law.

Nothing in this policy is intended to waive or restrict a statutory right that cannot legally be excluded.

5. Defective, Damaged, Incorrect, or Misdescribed Products

If your product arrives damaged, has a verified defect, is incorrect, or does not conform to its description, please contact support@w-king.com as soon as reasonably possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the issue, where reasonably available.

Our support team will review your case and explain the appropriate next steps.

Depending on the circumstances and applicable law, available remedies may include repair, replacement, a price reduction, return, or refund.

Where W-KING is responsible for the issue, we will handle return shipping costs and other required remedies in accordance with applicable law.

Your statutory rights concerning defective or non-conforming products are not limited by the conditions of our voluntary 30-day return guarantee.

6. Return Shipping Costs and Original Delivery Charges

Voluntary Returns

For returns requested under our additional voluntary 30-day guarantee for reasons unrelated to a product defect or an error attributable to W-KING, customers may be responsible for return shipping costs, where permitted by applicable law.

Original delivery charges, taxes, duties, and other fees will be handled according to the terms disclosed at purchase and applicable law.

Statutory Cancellations

Where a customer exercises a statutory cancellation right, the customer may be responsible for the direct cost of returning the product if this was properly disclosed before purchase and the applicable law permits it.

Refunds of original delivery charges will be provided where required by law. In some jurisdictions, this means refunding the cost of the least expensive standard delivery option offered, rather than any additional amount paid for express shipping.

Defective or Incorrect Products

If a return is required because a product is defective, damaged on arrival, incorrectly supplied, or otherwise an issue for which W-KING is responsible, we will provide the appropriate return and refund arrangement in accordance with applicable law.

We will not use this policy to exclude shipping reimbursements or other costs that we are legally required to cover.

7. Promotional Bundles and Discounted Orders

For promotions such as Buy One, Get One, bundled discounts, or other multi-item offers, the refund amount will depend on the promotional terms and the items being returned.

Where the promotion requires all items to be returned together to qualify for a full promotional refund, that requirement will be disclosed in the applicable promotion terms.

If only part of a promotional bundle is returned, any adjustment for promotional items retained by the customer will be calculated transparently and only where permitted by applicable law.

Nothing in this section limits statutory cancellation or refund rights.

8. How to Request a Return or Refund

Step 1 — Contact Our Support Team

Email support@w-king.com and provide:

• Your order number.
• Proof of purchase, if requested.
• The reason for your return or cancellation.
• Photos or videos, where relevant to a product issue.

For statutory cancellations, you may also notify us clearly that you are exercising your right to cancel. You do not need to use a specific form unless applicable law permits such a requirement.

Step 2 — Receive Instructions

Our Customer Support team aims to respond within 24 business hours.

Depending on your situation, we may provide:

• Self-paid return shipping instructions.
• A prepaid return label, where applicable.
• Instructions for resolving a defective or incorrect product issue.
• Confirmation of the cancellation or refund process.

Please contact us before sending a product back so we can provide the correct return address and instructions.

This request process does not prevent you from exercising a statutory cancellation right within the required timeframe.

Step 3 — Return the Product, Where Required

Please follow the return instructions provided by our support team.

Where a statutory cancellation right applies, the product must be sent back within the timeframe required by applicable law.

We recommend using a trackable shipping service and keeping your proof of postage until the return is resolved.

9. Refund Processing

Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

Voluntary Returns

For approved returns under our additional voluntary 30-day guarantee, we aim to process refunds within 3–5 business days after the return has been received, inspected, and approved.

Statutory Cancellations and Other Legally Required Refunds

Where a statutory cancellation or another legal refund right applies, we will issue the refund within the timeframe required by applicable law.

For example, UK distance-selling rules generally require refunds within 14 days of receiving the returned goods or, where applicable, receiving evidence that the goods have been sent back.

Refund timing may vary depending on the payment provider and the time required for the funds to appear in your account. These payment-provider delays do not extend any legal deadline that applies to W-KING.

Refund Deductions

Any deduction for diminished product value, retained promotional items, or other amounts will be made only where permitted by applicable law and the terms disclosed to the customer.

We will not charge a refund processing fee where such a fee is prohibited by law.

10. Orders Purchased from Amazon or Other Retailers

If you purchased your W-KING product from Amazon or another retailer, please contact the retailer or seller associated with your order for return and refund assistance.

The retailer's return process may differ from the policy for purchases made directly through the W-KING official website.

This section does not affect any statutory rights you may have against the relevant seller, manufacturer, or other responsible party under applicable law.

Amazon Orders

For orders placed through Amazon, please contact Amazon or the seller associated with your order through the relevant Amazon order page.

11. Abuse of the Return Process

W-KING may review return requests involving suspected fraud, material misrepresentation, or repeated abusive conduct.

Any decision to refuse a voluntary return request will be made subject to applicable law and will not restrict statutory consumer rights or remedies.

12. Contact Us

For questions about returns, refunds, cancellations, or pre-order orders, please contact:

Email: support@w-king.com
Target Response Time: Within 24 business hours.

Please include your order number whenever possible so our team can assist you more efficiently.

13. Applicable Consumer Rights

This policy is intended to be read together with applicable consumer protection laws.

If any provision of this policy conflicts with a mandatory legal requirement applicable to your purchase, the mandatory legal requirement will prevail to the extent of the conflict.

Nothing in this policy excludes or limits any consumer right, remedy, or liability that cannot lawfully be excluded or limited.