Returns & Refunds
30‑Day Money‑Back Guarantee
Your satisfaction matters to us.
For individual retail orders purchased directly from the W‑KING official website, you may request a return within 30 calendar days of the delivery date, subject to the conditions below.
This policy applies only to unused, undamaged products purchased directly from W‑KING.
Not Eligible for Return
- Business or corporate orders
- Bulk orders of 10 or more units
- Products purchased from unauthorized third‑party sellers
Return Eligibility
To qualify for a return, your product must:
- Be unused and in like‑new condition.
- Include the original packaging, accessories, manuals, and promotional gifts.
- Be free from scratches, damage, stains, or signs of misuse.
Returns that do not meet these requirements may be refused.
Promotional Bundles
For promotions such as Buy One, Get One or bundled discounts, all items included in the promotion must be returned together.
If only part of a promotional bundle is returned, the retail value of any retained promotional item will be deducted from your refund.
Return Shipping Costs
For returns that are not related to a verified product defect, customers are responsible for:
- Return shipping costs
- Original shipping charges
- Applicable taxes or duties
These costs are non‑refundable unless required by applicable law.
W‑KING reserves the right to decline excessive, repeated, fraudulent, or abusive return requests.
How to Request a Return
Email support@w‑king.com and include:
- Order number
- Proof of purchase
- Reason for return
Our Customer Support team will respond within 24 business hours with return instructions.
Depending on your situation, we may provide:
- Self‑paid return shipping instructions
- A prepaid return label, when applicable
Please do not return any product without receiving return authorization from W‑KING.
Refund Processing
Once your returned package is received and inspected, approved refunds will be issued to your original payment method.
3–5 Business Days
Refunds are typically processed within 3–5 business days after your return is approved.
The time required for the refund to appear in your account may vary depending on your payment provider.
Original shipping charges are non‑refundable unless required by applicable law.
Purchases from Amazon & Other Retailers
If you purchased your W‑KING product from Amazon or another retailer, your return and refund request should first follow the retailer's applicable return policy.
For products purchased from authorized retailers, please contact the retailer directly for return or refund assistance.
Amazon Orders
For orders placed through Amazon, please contact Amazon or the seller associated with your order for return and refund assistance.
Need Help With a Return?
Have questions about your return or refund?
Response Time: Within 24 business hours