Order Processing

All in-stock orders are typically processed and dispatched within 1 business day after payment confirmation. Most orders are shipped on the same business day or the next business day.

Estimated Delivery Time

We ship from local warehouses whenever inventory is available, allowing faster delivery without long international transit or customs clearance.

Standard Shipping:
Estimated delivery in 3–7 business days after dispatch.

Express Shipping:
Estimated delivery in 1–3 business days after dispatch.

A shipping confirmation email with your tracking information will be sent as soon as your order leaves our warehouse.

Express Shipping Guarantee

If your order is shipped via Express Shipping and is not delivered within 1–3 business days after dispatch due to carrier-related logistics delays, you may choose one of the following compensation options:

• A full refund of your Express Shipping fee, or
• An exclusive W-KING store discount coupon.

This guarantee applies only to delays caused by the shipping carrier after the order has been dispatched.

Delivery Disclaimer

All delivery times displayed on our website are estimated only and are not guaranteed.

Delivery times may vary due to circumstances beyond our control, including severe weather, public holidays, peak shopping seasons, courier operational delays, regional logistics restrictions, or incorrect shipping information.

Shipping Delays

Although most orders arrive on time, unexpected delays may occasionally occur.

If your shipment has been significantly delayed and the issue cannot be resolved directly with the carrier, please contact us at support@w-king.com with your order number and tracking information.

Once the shipping issue has been resolved, we will provide an exclusive W-KING discount coupon as a goodwill gesture if the delay was caused by the logistics provider.

Order Changes & Cancellation

Orders begin processing immediately after they are placed.

For this reason, we cannot guarantee requests for:

• Order cancellation
• Shipping address changes
• Product exchanges
• Quantity adjustments
• Shipping method changes

If you need to modify or cancel your order, please contact us immediately via Live Chat or support@w-king.com.

Requests can only be approved if your order has not yet been packed or shipped.

Lost Package Policy

Tracking Shows "Delivered" But You Haven't Received Your Order

Before submitting a claim, please complete the following steps:

Check around your property, including your front door, porch, garage, side entrance, mailbox, mailroom, or reception area. We also recommend checking with neighbors, your property manager, or building security.

Please wait 24 hours after the tracking status changes to Delivered, as some carriers scan packages before completing the final delivery.

If your package is still missing after completing these steps, please contact support@w-king.com and include your order number, tracking number, and shipping address.

Investigation Process

Once we receive your request, we will open an official investigation with the shipping carrier.

Investigations generally take 7–10 business days to complete. We will keep you updated throughout the process.

Resolution

If the carrier confirms the package is lost or misdelivered

You may choose one of the following:

• A free replacement of your original item, or
• A full refund of your order.

In addition, we will provide an exclusive W-KING store discount coupon as an apology for the inconvenience.

If the carrier provides valid Proof of Delivery (POD)

If the carrier confirms that the package was successfully delivered to the shipping address provided at checkout with valid Proof of Delivery (POD), we are unable to provide a refund, replacement, or additional compensation.

Need Assistance?

If you have any questions regarding shipping or delivery, please contact our support team at support@w-king.com.

We're always happy to help and will respond as quickly as possible.