Everything You Need to Know

Start with three things: where you will use it, how much sound you need, and how portable it needs to be.

• Travel & Everyday Use: W-KING X10S — 50W RMS, 1.1kg / 2.43lb, IP67, Bluetooth 5.4.
• Outdoor & Travel: W-KING X10 — 70W RMS, up to 42 hours of playback, IPX6.
• Outdoor Parties: W-KING D10 — 70W RMS, RGB lighting, TWS, EQ, and microphone input.
• Large Parties & Events: W-KING X20 — 200W RMS, IP67, Bluetooth 5.4, and a 60W power-bank output.
• Large Parties with Wheels: W-KING T12 — 270W RMS, IPX5, Bluetooth 5.4, RGB lighting, and wheels with a telescopic handle.

The best choice depends on your intended use rather than simply choosing the speaker with the highest power.

W-KING offers speakers across a wide range of output levels, from compact portable models to high-power party speakers.

For example:

• D320: 40W RMS
• X10S: 50W RMS
• D9: 60W RMS
• D10: 70W RMS
• T9-2: 80W RMS
• T9 Pro: 120W RMS
• X20: 200W RMS
• T12: 270W RMS

Higher power can provide more headroom for larger spaces and outdoor gatherings, but actual perceived loudness also depends on speaker design, listening distance, music content, and the environment.

Playback time varies significantly by model and usage conditions.

Examples include:

• X10: up to 42 hours
• D9: up to 40 hours
• X10S: up to 40 hours
• D10: up to 42 hours
• D320: up to 24 hours
• T9 Pro: up to 24 hours
• X20: up to 24 hours
• T12: up to 25 hours

Actual battery life can be shorter at high volume, with RGB lighting enabled, or when using other power-consuming features.

W-KING offers multiple levels of water and dust protection.

Examples:

• IP67: X20, X10S, D320
• IPX7: X20S, T8-2, H330
• IPX6: X10, D10, D9,D8, T11
• IPX5: T9-2, T9 Pro, T12

The IP rating indicates the level of protection against water and dust under standardized test conditions. Always check the individual product page before exposing a speaker to water.

Both ratings provide strong water protection, but IP67 also includes a dust-protection rating.

• IPX7: Tested for protection against temporary immersion in water.
• IP67: Includes both dust protection and protection against temporary immersion.

For example, W-KING X20 is rated IP67, while X20S is rated IPX7.

Choose IP67 when dust protection is also important, such as for beaches, camping, hiking, or dusty outdoor environments.

For customers who prioritize portability, compact models are easier to take from place to place.

The W-KING X10S weighs approximately 1.1kg / 2.43lb while delivering 50W RMS of output.

The D320 is another compact option at approximately 0.74kg / 1.63lb with 40W RMS.

For more powerful speakers, expect a larger and heavier design. For example, the X20 weighs approximately 7.2kg / 15.87lb and is designed for much higher-output listening.

Yes. Selected W-KING models are designed with microphone or karaoke functionality.

For example:

• X20S: microphone input
• D10 Karaoke: one wireless microphone
• T9: one wireless microphone
• T9 Pro: microphone/guitar input
• X10 Karaoke: one wireless microphone

Microphone configuration varies by model, so check the exact product version before ordering.

Many W-KING speakers support TWS (True Wireless Stereo), allowing two compatible speakers to be paired wirelessly.

However, TWS is generally designed for two speakers of the same compatible model.

For example:

• Two X20 speakers can be paired together.
• Two D20 speakers can be paired together.
• Two D10 speakers can be paired together.

Different models, such as an X20 and D20, should not be assumed to support TWS pairing with each other.

Selected W-KING speakers include a power-bank / USB charging output.

Examples include:

• X20: 60W output
• D20: 60W output
• X20S: 45W output
• T9 Pro: 60W charging-related power capability
• T8-2: 30W power-bank output
• D8: power-bank function
• D9: power-bank function

The exact charging speed and supported devices depend on the model and connected device.

RGB lighting is mainly a lifestyle and party feature rather than a sound-quality requirement.

Models such as the D10, T9-2, T9 Pro, T11, T12, H330, D320, X10S, and BT226 offer lighting features.

If you mainly listen to music outdoors or during the day, lighting may be less important. For parties, camping at night, karaoke, and social gatherings, RGB lighting can add visual atmosphere.

Turn on the speaker and activate Bluetooth on your phone.

Then:

1. Open Settings → Bluetooth on your phone.
2. Turn Bluetooth on.
3. Search for available devices.
4. Select your W-KING speaker.
5. Wait until the connection is established.

Once paired, the speaker should normally reconnect automatically when Bluetooth is enabled and the speaker is turned on.

First, make sure the speaker is powered on and within normal Bluetooth range.

Then try:

• Turn Bluetooth off and back on.
• Restart your phone.
• Restart the speaker.
• Disconnect the speaker from another nearby phone.
• Search for the speaker again.

If the speaker has previously been paired with another device, disconnecting that device can also help establish a new connection.

Bluetooth range depends on the speaker model, phone, obstacles, walls, interference, and the surrounding environment.

For the most stable connection:

• Keep your phone relatively close to the speaker.
• Avoid placing the speaker behind thick walls or large metal objects.
• Minimize interference from other wireless devices.

Actual range can therefore vary from the theoretical maximum supported by the Bluetooth technology.

This depends on the specific model and operating conditions.

Using a speaker while charging can increase power consumption and may affect charging speed, particularly when playing at high volume.

For the best battery-care practice, use the supplied or recommended charging equipment and allow the speaker to charge under normal conditions.

If your model supports TWS, first turn on both compatible speakers.

A typical pairing process is:

1. Turn on both speakers.
2. Make sure they are not connected to other phones.
3. Activate TWS pairing according to the model's controls.
4. Wait for the two speakers to connect.
5. Connect your phone to the paired speaker system.

TWS compatibility is model-specific. For the most reliable setup, use two speakers of the same compatible model.

No. W-KING X20 and D20 are different models and are not designed to form a TWS stereo pair with each other.

For TWS, use two compatible speakers of the same model, such as:

• 2 × X20
• 2 × D20

This provides a more reliable TWS setup.

Microphone functionality depends on the specific model and version.

For example:

• D10 Karaoke: includes one wireless microphone.
• X10 Karaoke: includes one wireless microphone.
• X20S: supports microphone input.
• T9 Pro: provides microphone/guitar input.

Before purchasing, check whether you are viewing the standard or karaoke version because microphone accessories and inputs can differ between versions.

Some W-KING models provide built-in EQ controls, while selected models also support app-based control.

Models with EQ-related functionality include products such as the D8, D9, D10, T9-2, and T9 Pro.

If you want more control over sound characteristics, choose a model with EQ or app control rather than assuming every W-KING speaker has the same adjustment options.

Only selected W-KING models support app control.

For compatible models, download the official W-KING app and follow the connection instructions provided for your speaker.

For example, X20, X20S, X10S, D320, and selected other models offer app-related control features.

If your speaker does not support app control, the speaker's physical controls are used instead.

Unexpected shutdowns can have several possible causes, including low battery, charging problems, Bluetooth issues, overheating, or a temporary software/control issue.

Try:

1. Turn the speaker off.
2. Disconnect the charger.
3. Restart your phone.
4. Restart the speaker.
5. Reconnect Bluetooth.
6. Make sure the speaker has sufficient battery.

If the problem continues, contact W-KING Support with your model, order number, and a description or video of the issue so our team can investigate it.

Charging time varies by model, battery condition, charger, charging cable, and whether the speaker is being used while charging.

For example, the D9 can be fully charged in approximately 2 hours under the specified charging conditions.

Do not use one model's charging time as a universal charging time for every W-KING speaker. Always follow the charging specifications for your exact model.

Charging speed can be affected by several factors:

• Using an unsuitable charger or cable.
• Playing music while charging.
• High volume levels.
• Low-quality or damaged charging cables.
• High or low ambient temperatures.
• Battery condition.

For faster and more stable charging, use the recommended charging equipment and avoid heavy use while charging.

A speaker consumes more electrical power when its amplifiers are working harder.

High-volume playback, strong bass, RGB lighting, Bluetooth activity, and other features can all increase power consumption.

Therefore, the advertised maximum playback time should be understood as a maximum under specified test conditions, not a guaranteed runtime at maximum volume.

For longer playback between charges:

• Keep the volume at a moderate level when possible.
• Turn off RGB lighting when you do not need it.
• Avoid unnecessary power-bank charging.
• Use the recommended charger.
• Avoid leaving the speaker in extreme heat.
• Recharge the speaker before the battery is completely depleted whenever practical.

Actual runtime depends heavily on volume and feature usage.

Selected W-KING models can charge external devices through their USB output.

For example:

• X20: up to 60W USB output
• X20S: up to 45W
• T8-2: up to 30W
• D20: up to 60W

Power-bank output uses energy from the speaker's battery, so charging another device will reduce the remaining playback time.

Yes. RGB lighting consumes additional power.

The effect depends on the model, brightness, lighting mode, volume, and other features being used at the same time.

If maximum playback time is your priority, turning off RGB lighting and reducing volume can help extend battery life.

First, confirm that the charging cable and power source are working correctly.

Then:

• Leave the speaker connected to power for a sufficient period.
• Try another compatible charging cable or power source if available.
• Disconnect the charger and try powering the speaker on again.
• Check whether any charging indicator appears.

If it still does not turn on, contact W-KING Support with your speaker model, order number, and photos or video showing the charging/power issue.

For routine battery care, we recommend following the charging instructions provided with your specific model rather than keeping the speaker permanently connected to power.

Once the battery is fully charged, disconnecting the charger when practical can reduce unnecessary charging cycles and heat exposure.

For long-term storage, keep the speaker in a dry environment and avoid storing it for extended periods with a completely depleted battery.

Advertised playback time is measured under specific testing conditions.

Actual runtime can vary because of:

• Volume level
• Bass level
• RGB lighting
• Bluetooth connection conditions
• Temperature
• Battery age
• Charging history
• Use of USB power-bank output

For example, a speaker rated for 24 hours at moderate volume may provide substantially less runtime when continuously operated at very high volume with additional features enabled.

A gradual reduction in playback time over the lifetime of a rechargeable battery is normal.

However, contact W-KING Support if you experience unusual behavior such as:

• The speaker cannot charge.
• The battery drains extremely quickly.
• The speaker repeatedly shuts down unexpectedly.
• The charging indicator behaves abnormally.
• The speaker becomes unusually hot during charging.

Provide your model, order number, purchase source, and a short video if possible. This helps our team identify the problem more efficiently.

For orders shipped from an available local warehouse, standard delivery typically takes approximately 3–7 business days after dispatch.

Express shipping typically takes approximately 1–3 business days after dispatch.

Actual delivery time can vary depending on warehouse availability, destination, carrier processing, weekends, holidays, weather, and customs procedures.

After your order has been shipped, tracking information is normally provided through your order confirmation or shipping notification.

Use the tracking number to check the latest carrier status.

If tracking has not updated for an extended period, contact W-KING Support with your order number so we can help check the shipment status.

Tracking information does not always update continuously.

A shipment may temporarily show the same status while it is:

• Waiting for carrier processing.
• Moving between distribution facilities.
• Awaiting a scan.
• Being transferred to another carrier.
• Waiting for delivery to a pickup location.

If the tracking status remains unchanged for an unusually long period, contact W-KING Support with your order number and tracking number.

Please document the condition of the package as soon as possible.

Take clear photos of:

• The outside of the shipping box.
• Any visible damage.
• The internal packaging.
• The speaker and accessories.
• The shipping label.

Then contact W-KING Support with your order number and photos. Our team can review the situation and determine the appropriate next step.

For purchases made directly through the official W-KING website, eligible products are covered by a 2-year warranty.

For purchases made through authorized retailers or Amazon, the applicable warranty period may be 1 year.

Warranty coverage can depend on the purchase channel and the nature of the issue, so keep your order information or proof of purchase.

The warranty is intended for eligible product defects and manufacturing-related issues.

Damage caused by accidents, misuse, unauthorized modifications, or external impact may not be covered.

For example, if a speaker's handle is broken after a strong physical impact, this may be considered accidental or external damage rather than a manufacturing defect.

Contact W-KING Support with photos and your purchase information so the specific case can be reviewed.

W-KING offers a 30-day money-back guarantee for eligible purchases made through the official website.

The 30-day period is generally measured from the date the order is delivered, subject to the applicable return policy and product conditions.

Contact customer support before sending a product back so you can receive the correct return instructions.

Return-shipping responsibility depends on the reason for the return and the applicable return policy.

For example, a return caused by a customer preference may be handled differently from a confirmed defective product or an incorrect item shipped by W-KING.

Before returning a product, contact W-KING Support with your order number and reason for return so our team can confirm the applicable process.

Providing complete information can significantly reduce troubleshooting time.

Please include:

• Order number
• Product model
• Purchase channel
• Description of the problem
• Photos or video when relevant
• Shipping/tracking information if the issue involves delivery

For website orders, you can contact us through online chat or email support@w-king.com.

Our customer service team is available Monday–Friday, 9:00 AM–6:00 PM PST, with replies generally provided within 24 business hours.

If your tracking information shows that a package is lost, returned, or cannot be delivered, please contact W-KING Support as soon as possible.

Please provide:

• Order number
• Tracking number
• Your shipping address
• The latest tracking status
  

Our team will review the shipment with the carrier and help determine the appropriate next step.

If the carrier confirms that the package was lost during transit, W-KING will work with you according to the applicable shipping and order policy.

We accept a variety of secure payment methods, including major credit and debit cards, PayPal, Shop Pay, Google Pay, Apple Pay, and other payment options available at checkout. Available methods may vary depending on your location.

A payment can be declined for several reasons, including:

• Incorrect card information.
• Billing-address mismatch.
• Bank security restrictions.
• Insufficient available funds.
• Expired card.
• Temporary payment-provider issues.

First, verify your payment information and billing address. If the problem continues, contact your bank or try another available payment method.

Do not immediately place another order.

First, check:

1. Your email inbox and spam folder.
2. Your W-KING account/order history.
3. Whether the payment is completed or only pending.
4. Whether the amount has actually been captured by your payment provider.

If you still cannot locate the order, contact W-KING Support and provide the email address used at checkout and payment details, without sending your full card number or security code.

Contact W-KING Support as soon as possible if you entered an incorrect address.

Address changes may depend on whether the order has already been processed or shipped.

Once a package has been handed to the carrier, changing the delivery address may no longer be possible through W-KING.

For this reason, always carefully verify your:

• Street address
• City
• State/Province
• Postal code
• Country
• Phone number

before completing checkout.

If you need to cancel an order, contact W-KING Support as soon as possible.

Cancellation depends on the order's processing status.

If the order has already been packed or shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure after delivery.

Contact W-KING Support before using or returning the product.

Please provide:

• Order number
• Product received
• Product originally ordered
• Photos of the product and packaging
• Shipping label, if available

For example, if you ordered a specific version with a particular charging feature or microphone configuration but received a different version, our team can compare the order details with the item shipped and determine the appropriate solution.

Check the package contents against your order confirmation first.

Some orders may contain multiple shipments, so verify whether all items were shipped together.

If an item is genuinely missing, contact W-KING Support with:

• Order number
• Missing item
• Photos of the package and shipping label
• Photos of the package contents

This information helps us investigate the shipment.

W-KING Rewards is designed to provide benefits to participating customers.

Depending on the current program rules, members may be able to earn points through eligible activities and redeem available rewards.

Because reward rules, earning rates, and redemption options can change, always check the current Rewards section on the W-KING website for the latest terms.

Whether multiple promotions can be combined depends on the specific campaign and current W-KING Rewards rules.

Some discount codes or promotional offers may not be combinable with other discounts.

Before checkout, review the discount and Rewards conditions to confirm which offers can be used together.

For order-related questions, provide your order number whenever possible.

For Rewards questions, provide the email address associated with your account and describe the issue.

You can contact W-KING through:

• Online Chat: available through the W-KING website
• Email: support@w-king.com

Our support team is available Monday–Friday, 9:00 AM–6:00 PM PST, with replies generally provided within 24 business hours.