30-Day Money-Back Guarantee

Your satisfaction is our priority.

For individual retail orders purchased directly from the W-KING official website, you may request a return within 30 calendar days of the delivery date for any reason.

This policy applies only to unused, undamaged products purchased directly from W-KING.

The following purchases are not eligible:

• Business or corporate orders
• Bulk orders of 10 units or more
• Products purchased from unauthorized third-party sellers

Return Eligibility

To qualify for a return, your product must:

• Be unused and in like-new condition.
• Include the original packaging, accessories, manuals, and any promotional gifts.
• Be free from scratches, damage, stains, or signs of misuse.

Returns that do not meet these requirements may be refused.

Promotional Bundles

For promotional offers such as Buy One, Get One or bundled discounts, all items included in the promotion must be returned together.

If only part of a promotional bundle is returned, the retail value of the retained promotional item will be deducted from your refund.

Return Shipping Costs

For returns that are not related to product quality, customers are responsible for:

• Return shipping costs
• Original shipping charges
• Any applicable taxes or duties

These fees are non-refundable.

To protect against abuse, W-KING reserves the right to decline excessive, repeated, fraudulent, or abusive return requests.

How to Request a Return

To start a return, please email support@w-king.com and include:

• Your order number
• Proof of purchase
• The reason for your return

Our Customer Support team will respond within 24 business hours with return instructions.

Depending on your situation, we'll provide one of the following options:

• Self-paid return shipping
• A prepaid return label (when applicable)

Please do not return any product without receiving return authorization from our support team.

Refund Processing

After your returned package is received and inspected, approved refunds will be issued to your original payment method.

Refunds are typically processed within 3–5 business days, although the exact posting time depends on your payment provider.

Original shipping charges are not refundable.

Limited Warranty

Warranty Coverage

W-KING products purchased through our official website or authorized retailers are covered by a limited warranty against manufacturing defects in materials and workmanship.

Warranty service is available only within the country or region where the product was originally purchased.

If a manufacturing defect is confirmed, we will provide one of the following solutions:

• A refurbished replacement of equal value (when available)
• A brand-new replacement if refurbished inventory is unavailable
• A partial refund if replacement inventory is unavailable

Replacement products continue the remaining warranty period of the original product or receive a minimum 3-month warranty, whichever is longer.

A full refund will terminate the original warranty.

Warranty Claims

To submit a warranty claim, please provide:

• Proof of purchase
• Your order number or receipt
• Product serial number (if applicable)
• Photos or videos showing the issue

Our support team may guide you through troubleshooting before approving warranty service.

In some cases, the defective product must be returned for inspection before a replacement or refund can be issued.

Warranty Claim Time Limit

Warranty claims should be submitted as soon as possible after the issue is discovered.

Claims submitted after the product warranty has expired may not be accepted.

Return Shipping Responsibility

Customers are responsible for return shipping costs in the following situations:

• Returns for personal preference without a verified product defect
• Warranty requests outside the original country or region of purchase
• Unauthorized or self-initiated returns
• Products inspected and found to have no manufacturing defects
• International cross-border return shipments

Taxes, duties, and VAT are non-refundable unless required by applicable law.

Warranty Exclusions

The warranty does not cover:

• Products without valid proof of purchase
• Products purchased from unauthorized sellers
• Normal wear and tear
• Damage caused by misuse, accidents, drops, improper installation, liquid damage, extreme temperatures, or unauthorized repairs or modifications
• Complimentary promotional items
• Loss of personal data stored on connected devices
• Packages lost or stolen after confirmed delivery

Shipping Responsibility

If you use a prepaid return label provided by W-KING and the package is lost or damaged during return transit, W-KING will take responsibility and provide an appropriate solution.

For self-paid return shipments, customers are responsible for any loss or damage that occurs during return transit.

Purchases from Third-Party Retailers

If you purchased your W-KING product from Amazon or another authorized retailer, your return and refund request should first follow that retailer's return policy.

Warranty service for eligible products may still be available according to the terms of W-KING's limited warranty.

Need Assistance?

If you have any questions regarding returns, refunds, or warranty service, please contact us at:

support@w-king.com

Please include your order number so we can assist you as quickly as possible.