Shipping Policy
Everything you need to know about order processing, delivery, tracking, and shipping support.
Shipping at a Glance
| Order Processing | Express Shipping | Standard Shipping |
|---|---|---|
| 1 Business Day | 1–3 Business Days | 3–7 Business Days |
| Most in‑stock orders are dispatched within 1 business day. | Estimated delivery after dispatch. | Estimated delivery after dispatch. |
Order Processing & Delivery
Order Processing
All in‑stock orders are typically processed and dispatched within 1 business day after payment confirmation.
When available, orders are shipped from warehouses closest to the delivery destination to help reduce transit time.
A shipping confirmation email with tracking information will be sent once your order leaves our warehouse.
Estimated Delivery Time
Standard Shipping
3–7 business days after dispatch
Express Shipping
1–3 business days after dispatch
Delivery estimates begin after your order has been dispatched.
Express Shipping Guarantee
For eligible Express Shipping orders, if delivery is delayed beyond the estimated 1–3 business day delivery window after dispatch due to a carrier‑related logistics delay, you may contact us to request compensation.
Available compensation:
- Refund of your Express Shipping fee, or
- W‑KING store coupon
This guarantee applies only to eligible carrier‑related delays after dispatch. Exclusions apply.
Delivery Delays
Delivery times are estimates and may vary due to circumstances beyond our control, including severe weather, public holidays, peak shopping periods, carrier delays, regional restrictions, or incorrect shipping information.
If your shipment is significantly delayed and the issue cannot be resolved directly with the carrier, please contact:
support@w‑king.com
Please include your order number and tracking information.
Order Changes & Cancellations
Orders may begin processing immediately after purchase.
If you need to cancel your order or change the shipping address, quantity, or shipping method, please contact us as soon as possible.
Changes or cancellations can only be accommodated before your order has been packed or shipped.
Lost or Missing Packages
Tracking Shows "Delivered" but You Haven't Received Your Package?
Check your front door, porch, mailbox, garage, mailroom, reception area, and other safe delivery locations.
Some carriers may scan packages as delivered before final delivery.
Check with neighbors, building management, or security if applicable.
If your package is still missing, contact:
support@w‑king.com
Please include your:
- Order number
- Tracking number
- Shipping address
Investigation Process
Once we receive your request, we will open an investigation with the shipping carrier.
Carrier investigations typically take 7–10 business days. We will keep you updated throughout the process.
If the Carrier Confirms the Package Is Lost or Misdelivered
You may choose:
- Replacement
- Full Refund
A W‑KING store coupon may also be offered as a goodwill gesture where appropriate.
If Valid Proof of Delivery Is Provided
If the carrier provides valid Proof of Delivery, our support team will review the available delivery information and assist based on the circumstances.
Need Help With Your Delivery?
Our support team is here to help with shipping, tracking, and delivery questions.
Response Time: Within 24 business hours