Warranty Policy
Thank you for choosing W-KING Audio.
We are committed to delivering high-quality audio products backed by reliable customer service. This warranty applies to products purchased directly from w-kingaudio.com or through authorized W-KING retailers.
Warranty Period
Warranty coverage depends on where your product was purchased.
Purchases from W-KING Official Website
Products purchased directly from w-kingaudio.com include an exclusive 2-Year Limited Warranty (24 Months) from the original date of purchase.
Purchases from Authorized Retailers
Products purchased through authorized W-KING retailers, including our official Amazon store and certified offline distributors, are covered by a 1-Year Limited Warranty (12 Months) from the original date of purchase.
This warranty applies to all genuine W-KING products, including Bluetooth speakers and audio accessories.
What's Covered
This warranty covers manufacturing defects in materials or workmanship under normal use during the applicable warranty period.
If a manufacturing defect is confirmed, W-KING will provide one of the following solutions:
- Repair the product using new or refurbished parts.
- Replace the product with a new or refurbished product of equal or greater value.
The appropriate solution will be determined based on product availability and the nature of the issue.
What's Not Covered
This warranty does not cover damage resulting from:
- Accidental drops, impacts, or physical damage
- Liquid damage caused by misuse or improper handling
- Improper use or failure to follow the product instructions
- Unauthorized repair, modification, or disassembly
- Normal cosmetic wear and tear
- Damage caused by non-genuine W-KING accessories
- Products without valid proof of purchase
- Products purchased from unauthorized sellers or resellers
How to Submit a Warranty Claim
To request warranty service, please contact our Customer Support team.
Email: support@w-king.com
Subject Line: Warranty Claim – Your Order Number
Please include the following information:
- Order number
- Purchase channel
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and, if necessary, provide a Return Merchandise Authorization (RMA) along with further instructions.
If the product needs to be returned for inspection, the shipping address will be provided by our support team.
For verified manufacturing defects, W-KING will provide an appropriate warranty solution. Return shipping arrangements may vary depending on your region and the nature of the claim.
Warranty Replacement
Replacement products provided under warranty will continue with the remaining warranty period of the original product or 90 days, whichever is longer.
Refund Policy
This Limited Warranty does not include refunds.
If you wish to request a return or refund, please refer to our Return & Refund Policy.
International Warranty
This warranty is available for products purchased and delivered within the regions officially supported by W-KING.
For international warranty requests, service may be provided through local authorized service partners where available.
Warranty availability and service methods may vary depending on your country or region.
Need Assistance?
If you have any questions regarding your warranty or need technical support, please contact us at:
Our Customer Support team will respond within 24 business hours.