Warranty Policy
We are committed to delivering high‑quality audio products backed by reliable customer support. This warranty applies to genuine W‑KING products purchased directly from W‑KING or through authorized retailers.
Warranty at a Glance
Official website purchases are covered from the original date of purchase.
Includes our official Amazon store and authorized distributors.
Warranty Coverage
What's Covered
This warranty covers manufacturing defects in materials or workmanship that occur under normal use during the applicable warranty period.
If a manufacturing defect is confirmed, W‑KING may provide one of the following solutions:
Repair
Repair using new or refurbished parts.
Replacement
Replace the product with a new or refurbished product of equal or greater value.
The appropriate solution will be determined based on product availability and the nature of the issue.
What's Not Covered
This warranty does not cover damage resulting from:
- Accidental drops, impacts, or physical damage
- Improper use or failure to follow product instructions
- Unauthorized repair, modification, or disassembly
- Normal cosmetic wear and tear
- Damage caused by non‑genuine W‑KING accessories
- Products without valid proof of purchase
- Products purchased from unauthorized sellers or resellers
How to Submit a Warranty Claim
Please include:
- Order number
- Purchase channel
- Description of the issue
- Photos or videos showing the problem
Our team will review your request and may provide troubleshooting guidance.
If a return is required, we will provide a Return Merchandise Authorization (RMA) and further instructions.
Please do not return a product without receiving return instructions from W‑KING.
Warranty Inspection & Shipping
If your product needs to be returned for inspection, our support team will provide the appropriate return instructions and shipping address.
For verified manufacturing defects, W‑KING will provide an appropriate warranty solution.
Return shipping arrangements may vary depending on your region and the nature of the claim.
Warranty Replacement
Replacement products provided under warranty will be covered for the remaining warranty period of the original product or 90 days, whichever is longer.
Refund Policy
Refunds
This Limited Warranty does not include refunds.
If you wish to request a return or refund, please refer to our Returns & Refunds Policy.
Returns & Refunds →International Warranty
This warranty applies to products purchased and delivered within regions officially supported by W‑KING.
For international warranty requests, service may be provided through local authorized service partners where available.
Warranty availability and service methods may vary depending on your country or region.
Need Warranty Support?
Have a product issue or need technical assistance?
Response Time: Within 24 business hours