Warranty Policy

W-KING Audio Warranty Policy

Thank you for choosing W-KING Audio. We are committed to providing you with high-quality audio products and exceptional customer service. This warranty policy applies to all products purchased directly from w-kingaudio.com or authorized W-KING retailers.

1. Warranty Coverage Period

All W-KING audio products (including but not limited to speakers and audio accessories) are covered by a 1-Year (12-Month) Limited Warranty from the original date of purchase.

2. What This Warranty Covers

This warranty covers any defects in materials or workmanship under normal use during the warranty period. If your product fails due to a manufacturing defect, W-KING Audio will, at our sole discretion:

Repair the product using new or refurbished parts, or
Replace the product with a new or refurbished unit of equal or greater value.

3. What This Warranty Does NOT Cover

This warranty is void and does not cover damage caused by:

Accidental damage (drops, water damage, physical impact).
Misuse, abuse, or failure to follow the user manual instructions.
Unauthorized disassembly, modification, or repair.
Normal wear and tear (e.g., scratches on the casing).
Damage caused by non-genuine W-KING accessories.
Products without a valid proof of purchase.

4. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

Contact Support: Send an email to support@w-kingaudio.com with the subject line: "Warranty Claim - [Your Order Number]".
Provide Information: Include your order number, a detailed description of the issue, and clear photos/videos of the defect.
Receive Authorization: Our support team will review your claim and send you a Return Merchandise Authorization (RMA) number if approved.
Ship the Product: Send the defective product to the address provided by our team. Please note: The customer is responsible for the return shipping costs unless the product is confirmed to be defective upon arrival.

5. Refunds and Exchanges

This warranty does not cover refunds. For refund requests, please refer to our Return & Refund Policy. Replacement products are covered by the remainder of the original product's warranty.

6. International Warranty

This warranty is valid for purchases made in the United States, Canada, and the European Union. W-KING Audio reserves the right to service international claims through local authorized service centers.

Email us directly

To help us process your request faster, please include your order number if available.